1) Scope and provider
1.1 These General Terms and Conditions (hereinafter “Terms”) apply to all orders placed by customers (hereinafter “Customer”) through the online shop myherbal.ch. The provider and contracting party is Alin Ghiorghiu, sole proprietorship, trading as MyHerbal.ch, Schürbungertweg 10, 8302 Kloten, Switzerland, Swiss business ID (UID) CHE-250.946.601 VAT (hereinafter “Seller”).
1.2 The Seller is an independent Herbalife distributor. The products offered are made by Herbalife; however, the Customer’s sole contracting party is the Seller.
1.3 These Terms apply to consumers as well as to businesses. Any conflicting terms of the Customer apply only if the Seller has expressly agreed to them in writing.
1.4 The version of these Terms published on myherbal.ch at the time of the order applies.
2) Conclusion of the contract
2.1 The presentation of products in the online shop is not a binding offer but an invitation to place an order.
2.2 The Customer places the desired products in the shopping cart, enters their details during checkout and, by clicking the button that completes the checkout, submits a binding offer. Before submitting, the Customer sees a summary of the order and can correct their entries at any time.
2.3 Receipt of the order is confirmed by email; this acknowledgement of receipt does not yet constitute acceptance. The contract is concluded as soon as the Seller expressly confirms the order, ships the goods or asks the Customer to pay – whichever happens first. For payment by card, TWINT, PayPal or another payment method executed immediately, the Seller accepts the offer upon successful payment. If the Seller does not accept an order within five days, the Customer is no longer bound by it; any payments already made will be refunded without delay.
2.4 The contract text is stored by the Seller and sent to the Customer by email after the order. Customers with a customer account can also view their orders in their account.
2.5 The contract may be concluded in German, French, Italian, English, Spanish or Romanian. In the event of discrepancies between the language versions of these Terms, the German version prevails.
2.6 A minimum order value of CHF 15.00 applies. The relevant amount is the value of the goods after deduction of any discounts and vouchers, excluding shipping costs. If the cart does not reach this amount, the order cannot be completed; the minimum order value is shown in the cart and during checkout. If the Customer returns part of the order and the value of the remaining goods consequently falls below the minimum order value, this does not result in any additional costs for the Customer.
3) Prices and payment
3.1 All prices are in Swiss francs (CHF) and include the statutory Swiss value added tax (VAT). Shipping costs are shown separately in the cart and before the order is completed.
3.2 The available payment methods are shown during checkout, in particular TWINT, credit and debit card (including Apple Pay and Google Pay), PayPal and Klarna (invoice or instalments). Depending on the active provider, payments are processed by Stripe Payments Europe, Ltd. (Dublin, Ireland) or Payrexx AG (Thun, Switzerland). The terms of the respective payment service provider also apply.
3.3 Goods are shipped only once receipt of payment has been confirmed. Invoices are payable within the period stated on the invoice; in the event of late payment, the Seller may charge statutory default interest (Art. 104 of the Swiss Code of Obligations (OR)).
3.4 Subscription. If the customer selects “Order as subscription” at checkout, the selected products are delivered again at the chosen interval (e.g. every 4, 6 or 8 weeks) at the price then applicable, less the subscription discount shown when subscribing. If a card is saved, each delivery is charged automatically on the delivery day; otherwise the customer receives a payment link by email beforehand and the order ships once payment is received. We send a reminder by email before each delivery. The subscription has no minimum term and can be paused, moved, changed or cancelled at any time in the customer account or via the link in the email; changes made up to the day before a delivery apply to that delivery. A discount code applies only to the first order.
4) Delivery
4.1 We deliver to addresses in Switzerland and the Principality of Liechtenstein, to the delivery address given during checkout.
4.2 Delivery normally takes 3–4 working days from receipt of payment. Details on shipping costs, carriers and shipping times can be found on the Shipping information page.
4.3 If, contrary to expectations, a product is unavailable because the Seller has not been supplied despite having ordered in good time, the Seller will inform the Customer without delay. In that case the Customer may forgo the product; any amounts already paid will be refunded immediately.
4.4 If a parcel cannot be delivered for reasons for which the Customer is responsible (e.g. an incomplete address), the Customer bears the reasonable costs of re-sending it.
4.5 Please report any obvious transport damage to the delivery service and to the Seller as soon as possible. If a parcel is lost, the Seller will assist the Customer in tracing it with the carrier. Collection in person is not possible.
5) Right of return and money-back guarantee
5.1 Swiss law does not provide a statutory right of withdrawal for online orders. The Seller voluntarily and bindingly grants consumers a 30-day right of return from receipt of the goods and a 30-day money-back guarantee, including for products that have already been opened.
5.2 The procedure, deadlines and costs of returns are described in the return and withdrawal information and on the Customer guarantee page.
6) Warranty
6.1 Warranty is governed by the statutory provisions of the Swiss Code of Obligations (Art. 197 et seq. OR).
6.2 The Customer inspects the goods upon receipt and reports defects as soon as they are discovered (Art. 201 OR), most easily by email to kontakt@myherbal.ch, with a photo if possible.
6.3 Warranty claims become time-barred for consumers two years after delivery of the goods (Art. 210 OR) and for businesses after one year.
6.4 In the case of defective goods, the Seller will, at the Customer’s choice, provide a replacement or refund the purchase price.
7) Liability
7.1 The Seller is liable without limitation for damage caused intentionally or through gross negligence and for personal injury. Liability under the Swiss Product Liability Act remains unaffected.
7.2 Otherwise, the Seller’s liability is excluded to the extent permitted by law (Art. 100 OR).
7.3 The products are foods or food supplements and cosmetics. They are not a substitute for a varied, balanced diet or a healthy lifestyle. The directions for use and warnings on the packaging must be observed. The information on myherbal.ch is not medical advice; if you have health concerns, are pregnant or are taking medication, please consult a doctor.
8) Promotional vouchers
8.1 Vouchers issued free of charge by the Seller as part of promotions (hereinafter “promotional vouchers”) can only be redeemed in the myherbal.ch online shop and only within the stated period of validity.
8.2 Individual products or product categories may be excluded from a promotion; this is stated on the voucher.
8.3 One promotional voucher can be redeemed per order, and only before checkout is completed; it cannot be applied retrospectively.
8.4 Promotional vouchers are not redeemable for cash and do not bear interest. Any unused balance is forfeited. If the Customer returns goods that were paid for wholly or partly with a promotional voucher, the value of the voucher is not refunded.
9) Gift vouchers
9.1 Gift vouchers purchased in the online shop can only be redeemed on myherbal.ch and only for goods, not for further gift vouchers.
9.2 Gift vouchers and their remaining balance can be redeemed until the end of the third year after the year of purchase. One gift voucher can be redeemed per order; if its value is insufficient, the difference is paid using another payment method.
9.3 Gift vouchers are not redeemable for cash and do not bear interest. They are transferable; the Seller may validly perform to the person who redeems the voucher.
10) Data protection
The Seller processes personal data in accordance with the Swiss Federal Act on Data Protection (FADP/DSG). Details can be found in the Privacy Policy.
11) Applicable law and place of jurisdiction
11.1 Swiss law applies exclusively, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (Vienna Sales Convention, CISG).
11.2 The place of jurisdiction is Kloten (district of Bülach, Canton of Zurich). Consumers may also bring proceedings at the courts of their place of residence (Art. 32 of the Swiss Civil Procedure Code (ZPO)).
12) Dispute resolution
If you have any questions or complaints, please contact us first at kontakt@myherbal.ch or +41 44 554 91 91 – we will look for a solution together. The Seller is not obliged to take part in out-of-court dispute resolution proceedings.
13) Final provisions
13.1 Should any provision of these Terms be wholly or partly invalid, the validity of the remaining provisions shall not be affected.
13.2 The Seller may amend these Terms at any time for future orders. Each order is governed by the version published at the time it is placed.
Last revised: October 2026
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